Online platforms support digital transformation

Digital transformation is more than an online platform. It mainly concerns internal tools and workflows, and only works if processes become simpler along the way. Without that simplification, the project becomes more complex without anyone gaining anything.

How we support platform projects

We support you from the start of a platform project through implementation to go-live and the operations that follow. In the concept phase, we work out together how the processes you follow today can be mapped onto the platform. In doing so, we question existing workflows with an outside view and look for pragmatic simplifications before anything is cast in software.

Our platform stack, which we adapt for each project, serves as the foundation. Data protection, security, integration into existing IT landscapes and scalability are the priorities. You can see which platforms have already come out of it in our case studies.

What digital transformation means in practice

Digital transformation describes the change in culture, skills and processes within a company: manual workflows that have grown over time are replaced by digital alternatives. This changes structures: who is responsible for what, where data is created and who sees it. Accordingly, it is not a project with an end date, but a series of decisions over years.

What makes such projects succeed

Transformations act on several levels at once: processes, infrastructure, products and services. For this to hold, it takes planning, a clear direction and the right people at the table. What has proven itself in our projects:

• Backing from the executive board and a commitment that extends beyond the pilot phase.
• Dedicated staff who are responsible for the topic, not as a side job.
• Acceptance among those who work with it every day.
• A strategy that describes the target state, and the willingness to adapt it along the way.
• The necessary technical infrastructure and the know-how to run it.
• Security and compliance considered from the outset, not bolted on afterwards.
• Regular review: what has been implemented, what has worked, what has not?

What a platform contributes

An online platform is not the transformation, but it is the place where much of it becomes visible. Specifically:

• Accessibility and networking: staff, partners and customers work on the same data.
• Data in one place instead of in spreadsheets on scattered drives, analysable in real time.
• Fewer manual steps, because recurring workflows can be automated.
• A consistent customer experience across all channels.
• Collaboration and exchange of ideas in one place instead of in email threads.
• Scalability: when usage grows, the infrastructure grows with it, without the system having to be rebuilt.
• Security and compliance as part of the platform: roles, permissions, logging.
• Room for custom development where standard software does not map the process.

Not every initiative needs a platform of its own. But when processes are meant to come together across departments and systems, it is usually the most pragmatic route, provided things were simplified first.