OPAN® connects hospitals, clinics, medical practices and private individuals with Spitex organisations, care homes, and rehabilitation and psychiatric clinics, in all 26 cantons and in Liechtenstein. Referrers find the right service, register patients securely and electronically, and hand over the data directly from their own system, regardless of opening and telephone hours. For online registrations with Spitex, OPAN® is the most widely used platform.
Key figures as of 2026
Electronic networking in healthcare determines speed and security. OPAN® turns it into a process that works for everyone involved.
The real task was a conflict of goals: registration data as complete as possible with as little effort as possible for the person registering.
OPAN® has defined a standard for this that is sufficient for every registration, regardless of canton and organisation. The form guides users through the mandatory details, checks them and passes them on in a structured way.
Once submitted, the system checks certain data, enriches it and ensures that the structured data is available in normalised quality. This matters because the aftercare organisation has better information, there are fewer follow-up questions, and both the referring organisation and the aftercare provider save time.
The process in OPAN® also ensures secure delivery: whoever registers knows that someone will take care of the registration within the deadline, that a response will come and that everything is logged. These properties of the process are very well received by those involved.
The form is available in four languages and can be reached at any time. It checks the details as they are entered, so the receiving organisation has hardly any rework. Smart-Extrakt reads attached documents too: the AI recognises the details in PDFs, scans and screenshots and suggests them in the form. Processing takes place on dedicated hardware in Switzerland, and only what a person confirms goes into the form. The post AI architecture for data extraction in OPAN®.
The platform supports the registration all the way: from searching for the right service and entry at the referring organisation through to the specialist application of the receiving organisation.
Before a registration is sent, it has to be clear where it is going.
Search4Care shows care homes and rehabilitation and psychiatric clinics with their services and catchment areas. Expected waiting times, available places and capacity details can be viewed transparently there, so fewer phone calls are needed from an early stage. From a search result, users go straight to the registration form without entering data twice.
The system is used by more than 4,700 organisations, from Spitex and care homes to rehabilitation and psychiatric clinics. What used to be taken down on the phone and transferred by hand now runs through the platform in a structured way and requires less manual work per registration. The result is a network in which referrers and aftercare organisations work together directly across cantonal and organisational boundaries.
Everyone involved clarifies questions directly in the case instead of searching through emails.
Receiving and referring organisations communicate in the system about the current case, with comments, documents and updates. Internal comments stay within the organisation, even across locations. External comments are also visible to the requesting party.
For data protection reasons, OPAN® does not send comment content by email, only notifications of new comments. The history remains traceable in chronological order, appears in the PDF documents and can be retrieved via interfaces.
OPAN® is developed and operated 100% in Switzerland. cloudtec and OPAN CARE AG are both certified to ISO/IEC 27001.
Hospitals submit registrations directly from their clinical information system. Aftercare organisations take them over into their specialist application via standardised interfaces, without retyping anything.
Validation mechanisms check the submitted data before it is passed on. Everything is transmitted encrypted and stored in a secured environment.
OPAN® is not a finished project but a platform in continuous operation: built, operated and continuously extended by cloudtec.
OPAN® works with hospitals, specialist organisations and other stakeholders to clarify the requirements from the users’ point of view and passes them on to cloudtec. We question them once more and turn them into suitable solutions.
Monitoring, updates and support are part of it. At 99.95% availability, operations are part of the product.
Since 2013, cantons, organisations and interfaces have been added, Search4Care for finding care services and most recently AI extraction of documents. All of this without a rebuild, because the architecture was designed for it.
We’ll show you how we competently implement and operate e-health platforms and solutions with particularly sensitive data.
